Terms & Conditions

1. Acceptance of these Terms

These Terms & Conditions govern your use of Smart-AI, including our website, service pages, forms, calculators, and any related digital materials.

By accessing or using our website, submitting a form, booking a service, or communicating with us through our website, email, or social channels, you confirm that you have read, understood, and agreed to these terms.

If you do not agree with these terms, please do not use this website or submit any information through our forms.

2. Services We Provide

Smart-AI provides AI-ready business transformation services, including but not limited to:

• Social Authority Overhaul (SAO)
• Business Leak Diagnostic (BLD)
• Legacy to AI (L2A)
• AI-ready intake forms and conversion systems
• Website strategy, content, and support related to business trust and lead generation

We reserve the right to update, improve, change, pause, or discontinue any service, feature, or offering at any time without prior notice.

3. Use of the Website

You agree to use this website only for lawful purposes and in a way that does not infringe on the rights of others or restrict their use of the site.

You may not attempt to damage, disrupt, reverse engineer, overload, scrape, or misuse the website, forms, or related systems.

We may restrict access to the website or any part of it if we believe it is being used inappropriately, unlawfully, or in a way that creates risk to Smart-AI or other users.

4. Forms, Submissions, and Communication

When you submit a form on our website, you agree that the information provided is accurate and complete to the best of your knowledge.

Any information you submit may be used to contact you, assess your request, prepare a proposal, deliver a service, or respond to your enquiry.

Submitting a form does not guarantee acceptance of your request, a service booking, a quote, or a particular outcome.

5. Payments, Quotes, and Service Delivery

Any pricing shown on the website, in email, or in a proposal is provided as an estimate unless explicitly stated otherwise.

Services may require a deposit, milestone payment, or full payment before work begins. Specific payment terms will be confirmed in writing for each project or engagement.

Where a service involves third-party platforms, plugins, hosting, software, or paid tools, those costs may be separate from Smart-AI service fees unless stated otherwise.

We reserve the right to pause work if payment is overdue, if required information is not provided, or if the scope changes materially without agreement.

6. Intellectual Property

Unless otherwise agreed in writing, all website content, brand elements, layouts, copy, frameworks, concepts, methods, and systems created by Smart-AI remain the intellectual property of Smart-AI.

You may not copy, reproduce, resell, or distribute our content, strategies, templates, or materials without prior written permission.

Once a project is fully paid for, the client may receive usage rights for the final deliverables as agreed in the project scope, but Smart-AI retains ownership of its underlying methods, templates, and proprietary systems unless otherwise stated.

7. Accuracy, Results, and No Guarantees

We aim to deliver high-quality work, but we do not guarantee specific outcomes such as rankings, traffic increases, lead volume, revenue, verification approval, or platform approval from third parties.

Results depend on many factors outside our control, including platform policies, algorithm changes, client response times, industry competition, and the accuracy of information supplied by the client.

Any examples, case studies, or performance references are provided for illustration only and should not be interpreted as a guarantee of future results.

8. Third-Party Services

Our services may involve or depend on third-party platforms such as WordPress, Google, Meta, LinkedIn, payment processors, hosting providers, plugins, or analytics tools.

We are not responsible for outages, errors, policy changes, account suspensions, data loss, or service limitations caused by third-party providers.

You agree to comply with the applicable terms and policies of any third-party platform used in connection with your Smart-AI project or account.

9. Limitation of Liability

To the fullest extent permitted by law, Smart-AI will not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the website or our services.

This includes, without limitation, loss of profit, loss of data, business interruption, reputational harm, or platform-related issues.

If liability is found to exist, our total liability will be limited to the amount paid to Smart-AI for the specific service giving rise to the claim, unless otherwise required by law.

10. Privacy and Personal Information

We may collect and process personal information that you submit through our website, forms, email, or related systems.

How we handle that information is described in our Privacy Policy, which should be read together with these Terms.

By using our website and services, you consent to the processing of your information as required to respond to your enquiry, provide services, and operate our business.

11. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, systems, legal obligations, or business operations.

The most recent version will always appear on this page. Continued use of the website after any update means you accept the revised terms.

12. Governing Law and Contact

These Terms & Conditions are governed by the laws of the Republic of South Africa.

If you have any questions about these terms, please contact us at help@smart-ai.co.za.

Smart-AI Solutions
Cape Town, South Africa